Shipping & Delivery

My Oil Perfume, LLC ("we" and "us") is the operator of (https://MyOilPerfume.com)("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Free shipping on all orders over $50 in U.S! 

$5 Standard Shipping on all other orders in the U.S

$9.99 (& up) Standard Shipping on all International Orders. 

3. Returns

3.1 Return Due To Change Of Mind
MyOilPerfume.com will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.  Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.  MyOilPerfume.com will refund the value of the goods returned but will NOT refund the value of any shipping paid. Please contact us to process any returns. In your inquiry, please list your order number and name. 

To return your product, you should mail your product to: 

My Oil Perfume, LLC

3130 Grants Lake Blvd. #19654

Sugar Land, TX 77496

3.2 Warranty Returns
MyOilPerfume.com will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect MyOilPerfume.com to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. 

4.3 Dispatch Time
Orders are usually dispatched within 24 hours of payment of order. Our warehouse operates on Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact us with your order number and updated delivery address. 

4.5 P.O. Box Shipping
MyOilPerfume.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us with your order number so that we can conduct an investigation

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

You can track the status of your order by signing up for an account!
 
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and MyOilPerfume.com encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to MyOilPerfume.com at the customers expense, and the customer will receive a refund for the value of goods paid  minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched, please contact us with your order number. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please contact us.